Table of Contents
Church Usher Training Manual
Get the manual and share it with your team. This church usher training manual provides everything your usher team needs to know to meet expectations effectively. Strengthen your usher team and serve your church better!
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Serve With Excellence
With clear expectations and easy-to-understand instruction, your team can serve confidently!
Training Your Usher Team
A church usher team is an integral part of your next weekend gathering or service. Therefore, providing clarity and adequate training for your ushers is even more critical.
To do a great job, team members need clear instructions. This usher handbook provides a way for you to teach your ushers and clarify expectations.
This church usher training can help you lead your usher team toward excellence and servanthood. This ushering guidebook will provide you and your team with the instruction you need.
What Topics Does The Usher Training Manual Include?
*Who Can Be A Church Usher?
*Qualifications Of An Usher
*Responsibilities Of An Usher
*Responsibilities Of A Lead Usher
*Emergency Situations Protocol
*Case Scenarios & Appropriate Usher Response
Church Usher Training Manual
Below is some of the content you will receive in the church usher training PDF manual.
The duty and role of a church usher within the Body of Christ are defined by the gift of “helps”:
1 Corinthians 12:27-28 27Now you are the body of Christ and individually members of it. 28And God has appointed in the church first apostles, second prophets, third teachers, then miracles, then gifts of healing, helping…
A church usher is a vital member of the Body of Christ and is characterized by their God-given ability to help.
In this passage, the word “helping” means laying hold of apprehension, perception, an objection of a disputant. This definition can be summed up with the word anticipate.
To anticipate means to expect, predict, and act as a forerunner.
A church usher should always be ready to serve because the needs can vary and can be great in a church setting. If help is withheld until it is asked for, it is often too late. However, those with the spiritual gift of help can anticipate the need and meet it.
A church usher is a person who helps ensure a smoothly running church service and who ministers to people in a variety of practical ways. – gotquestions.org
A church should honor the weekend services as a holy event where God’s people worship, experience His presence, share His Word, and surrender to His leading. The Usher plays a vital role in this by helping to maintain order and meeting the needs of the congregation and Pastor.
Critical Connections To A Weekend Service
Almost everyone enters a weekend service by passing through one or more of these connections. Any of these connections can influence a person’s entire worship experience.
- Greeters – If people do not feel welcomed, they can quickly feel like it doesn’t matter if they are there, “No one cares anyway.”
- Information Center – These ministries are in place to help answer specific questions about church happenings, classes, & events.
- Nursery And Children’s Ministry – This ministry should strive to provide safety for those in their care and security for the parent/guardian.
- Security Team – This ministry should help provide a safe environment for people to gather by being aware of potential threats and diffusing arising problems. The Security Team hopes and prays for the best but prepares for the worst.
- Usher Team – The ushers are an essential part of the final connection to the worship service. If a person has had a less than positive experience finding their way into the sanctuary, they can significantly turn that person’s experience around.
I cannot emphasize the importance of your church making a great first impression enough. Being served with excellence, or not, can influence a person’s decision to return or not.
Three Things That Can Hinder A Worship Service
Despite striving for excellence in all areas, distractions in a church service can occur without warning in many ways. Interruptions can hinder a person’s attention, possibly causing them to miss out on an essential aspect of God’s Word or worship.
Crying or disruptive children
Entering and exiting a service
Scripturally, we understand that every person is in a spiritual war (Ephesians 6:10-18). The enemy will always try to discourage people. This spiritual attack is typical in a worship service. An usher can wage war against this attack on behalf of others through prayer and positively impact the service (and people).
3. Lack Of Order
You are probably familiar with the saying, “Fail to plan, and you plan to fail.” Planning is a key to order, and we certainly believe it is essential to prepare but are also reliant and submissive to the Holy Spirit.
When change is necessary to be flexible.
At first, a change of plans can seem problematic or chaotic, but God is not an author of confusion (1 Corinthians 14:33). The Holy Spirit gives spiritual gifts as He determines (1 Corinthians 12:11). Therefore, as an usher, be confident in the Holy Spirit by providing help and assistance as you anticipate the need.
An usher team should prepare to maintain order by relying on the Holy Spirit. This is possible, even with large crowds of people passing through relatively small increments of time.
Who Can Be A Church Usher?
Being an usher is not for everyone. Not everyone can play guitar on the worship team, work in children’s ministry, or lead a small group—every person has unique gifts.
Ushers in the church aren’t just door holders and plate-passers. They serve in a spiritual role and therefore should exhibit some spiritual characteristics. The qualifications of an usher aren’t clear in the Bible, but there are some qualities that great ushers will have. – servehq.church
Your God-given, specific gifting and interests should determine where and how you use them.
Qualities Of A Good Church Usher
- Understanding of the vital role of an usher.
- A heart for people.
- Willing to lead with a servant’s heart.
- Commitment to the vision of the church.
- Supportive of the leadership of this church.
Church Usher Responsibilities
- Be spiritually prepared.
Great ushers prepare mentally, physically, emotionally, and spiritually. Ushering is not a duty. It’s a privilege to connect with God as part of your preparation.
- Anticipate and take action!
Do you remember the definition of the gift of help? It means to anticipate and take action! At all times, be attentive to what is going on in your section and jump in to handle it. If you aren’t sure what to do, ask your leader.
The only wrong choice is not doing anything. Never assume “someone” else will take care of the need.
- Stay calm.
On occasion, there will be moments of pressure; if someone is upset or something isn’t working, never transfer the pressure to the person attending the weekend service.
As a church usher, you are the leader, and others view you as one. You absorb the pressure. You should help solve the problem. Ask for help if you need it. Never make the issue their problem.
- Be a good team member.
Good leaders are good learners. The ability to follow the direction of your Lead Usher and ultimately the Usher Team Director displays the attributes of a good team member.
Remember, you are there to be supportive and encouraging. Your suggestions are always welcomed, but please be understanding if your idea is not used.
Usher Duties Checklist
*Arrive 25 minutes before your scheduled service and report to the Lead Usher.
During this time, the lead usher will inform you of any particular details or events within the service. Also, this is a great time to familiarize yourself with the bulletin so that you are prepared to answer any questions people might have.
*Assure the sanctuary is in order; this includes:
- Filling the pockets with offering envelopes, visitor cards, and other specified resources.
- Straighten rows/aisles and assure the chairs are properly aligned & secured.
- Pick up and throw away any trash left from previous services.
*Pray as a team before service begins.
The team leader may lead this prayer, but if another usher would like to pray, then do so by all means.
*Help people find a seat.
This may seem like an easy task; however, skill is necessary. Helping people, especially new people, feel welcomed and comfortable is a special gift.
People can quickly feel overwhelmed or intimidated in a sanctuary or new surroundings. Think about how you’ve felt when you’ve walked into a restaurant you’ve never been to.
Do I sit, or should I wait?
Who should I ask if I have a question?
Who do I talk to if I have special needs?
As a church usher, your job is to anticipate the needs of people with confidence. Assure them that you can and will help them. Don’t leave people guessing.
When you are seating someone, don’t make them have to say “excuse me” to those already seated; as an usher, you are the one who is there to help! Seat the people by speaking up for them.
The Bottom Line is you are there to serve, even in the small ways.
A few general seating guidelines:
- If the third song during worship has begun, ask those entering to wait along the back wall until they are asked to greet one another and then assist them in finding seats.
- Directly assist those who have entered after the sermon has already begun in finding a seat in the back rows of the sanctuary.
- Address a person if they leave and enter the sanctuary more than once during the sermon, ask them to find their seats and remain.
*Collect the offering.
The offering is an act of faith and an expression of worship. It is an opportunity for people to display their love, trust, and obedience to God.
The following outline will help ensure safe and practical accountability:
- At least three unrelated ushers must always be present when collecting and transporting the offering.
- In the case of collecting an offering with bags/buckets, when an usher completes the collection of the offering from their section, they will join the ushers in the adjacent area so they can exit together. An usher should never be alone with any amount of the offering. After leaving the sanctuary, the ushers will join each other at a designated location.
- Ushers collecting/transporting the offering will be on a rotating schedule.
*Be responsive to our Pastor/Speaker and the Church Leadership (I.E., special offering, water, communion, passing out flyers, etc.).
*Assist with the flow of traffic during altar calls.
Move with a sense of urgency to the altar. Take control and help direct people to Altar Workers/Prayer Team Members available for prayer.
*Address & Resolve Distractions
Small children playing loudly with a set of keys
People leaving and entering the service
Someone approaching the stage without being asked
A church usher should resolve distractions in a calm but firm manner understanding that disruptions hinder everyone.
*Prop open sanctuary doors when the congregation dismisses.
*Attend and participate in Usher Team Chair Parties and meetings.
Sometimes it’s necessary to remove, rearrange, or set up the sanctuary chairs. This is the usher teams’ responsibility.
Effective Church Ushering
- Maintain proper appearance (wear an appropriate seasonal uniform) and personal hygiene.
- Show up on time.
- Arrive 25 minutes before the service.
- Read the bulletin – be informed and knowledgeable to the best of your ability.
- Remain in the sanctuary during your time of service, ready and alert unless you have explicitly been asked to leave the sanctuary.
- You are not required to usher every Sunday, but when you are on the schedule, give it 100%.
- If you are on the schedule and can’t make it, you must call your Lead Usher and find your replacement.
- Smile, talk to people, and learn their names!
- You don’t have to know all the answers, just where to find them!
- Many hands make light work.
A Lead Usher provides leadership and coordination for the church usher team. Their goal is to ensure a smooth and efficient operation of all related church usher duties (seating, collecting the offering, etc.).
These responsibilities include:
- Provide leadership and team building for the assigned team.
- Identify and train one or more assistant(s) to provide leadership when you cannot be present.
- Recruit new ushers as needed.
- Organize meetings as required.
- Lead pre-service meetings and prayer.
- Provide current and rapid communication.
- Encourage your usher team.
- Help maintain quality and standards for all usher functions.
- Guide particular circumstances as they arise.
- Create quick, solution-oriented approaches to challenges and difficulties that occur during service.
- Assure that the process for offering collection is up to standards.
- Train all new ushers.
- Organize and communicate the monthly schedule of ushers serving each week.
- Be a shepherd to those on your team and communicate with the appropriate church staff “need to know” information.
- Be a model of excellence in your attitude and attire.
Emergencies can occur. Therefore, the usher team should function as a team in cooperation with the security team and pastoral staff.
- Medical Emergency
Assess if the situation needs emergency treatment. If the issue is outside of minor injuries, call 911. In the event of this happening, quickly contact key personnel from the security/parking team to clear a path for emergency vehicles. Assist with securing the area from bystanders to assist with privacy.
- Security Situations
If someone begins to behave aggressively or inappropriately and it is beyond your control, remain calm and quickly contact the security team leader or one of the senior pastoral staff members to assist with de-escalating the situation. Call the police if necessary.
- Fire Evacuation
The ushers are to guide everyone out of the building and prevent parents from running to the children’s ministry areas, with a plan to reunite the families and reassure the parents that the volunteer leaders are helping the kids exit.
The following situations could occur in a church service. The appropriate usher response follows each example.
Church Ushering Techniques
Usher Case Example #1
Case: During the sermon, an usher notices a mother sitting on the far right side with her child. Numerous times during the sermon, the child moves under the chair, distracting the people sitting around them.
Response: With kindness, yet firmness the Usher should kindly ask the parent to have the child sit still or take them outside the sanctuary, informing the parent of the available children’s ministries and parents sitting area.
Usher Case Example #2
Case: During prayer time at the altar, an usher notices a backlog of people in the aisles instead of moving forward to the altar for prayer.
Response: With kindness, yet firmness the Usher should kindly guide the people forward to the available altar worker while also making sure they are available to assist the altar worker as needed.
Usher Case Example #3
Case: After communion, an usher notices several plastic cups on the floor.
Response: The Usher is responsible for ensuring the sanctuary is clean and in order between services. The Usher should pick up communion cups, straighten chairs, check that tithe/offering envelopes are available, etc.
Usher Case Example #4
Case: An usher notices a person walking from the back of the sanctuary to the front of the service during the sermon.
Response: With kindness yet firmness, the Usher should intersect the person and kindly ask them to step into the foyer to assess the situation with a pastor or elder.
Usher Case Example #5
Case: The Pastor suddenly calls for a “special offering” for a guest missionary present during the service.
Response: With a sense of urgency yet order, the ushers should gather the offering bags/buckets and follow the instructions provided by the Pastor.
Usher Case Example #6
Case: A word of knowledge suddenly comes forth during a time of worship, but there is a family that just walked into the sanctuary looking for a seat.
Response: Kindly let the family know that you will help them to their seat at the appropriate time.
Usher Case Example #7
Case: Prayer is taking place in the altar area, but a couple of friends enjoy conversation in the altar area.
Response: The altar area is for ministry and prayer. Kindly ask those having general conversations or kids playing in the area to move away from the altar area.
Usher Case Example #8
Case: The Pastor is giving an altar call, and someone enters the sanctuary to find a seat.
Response: Ask them to wait in the back until the appropriate time before returning to their seat.
Usher Case Example #9
Case: The sanctuary is full, and a couple walks in looking for a seat.
Response: Personally help the couple find seats by taking them to the row and even accommodating space when needed.
How Has This Manual Helped Others?
Here is what others are saying about the Church Usher Training Manual:
It’s been more than helpful to me, my team, and the entire administration. Thank you so much. God bless you. – Barbara A.
I have just been asked by my Pastor to lead the usher and parking teams, and I have no idea how this works. This has been very helpful and has helped me decide whether or not I am going to take on the role. – Jeff P.
This has been very informative; it has cleared up ways to teach every Usher how to handle every situation. I can’t wait for our next usher meeting. – Minnie R.
What’s My Investment In Church Usher Training?
- How much is having unclear expectations costing you?
- Could your team reach more people if it worked together under one vision?
- How much more time could you devote to what only you can do if you could trust others to do what you need them to do?
- Are you wasting time and stress because you’re unsure what to do or say?
An uncertain, unorganized, uncommitted usher ministry team may already be costing you a great deal.
Train Your Usher Team
This manual will help you lead your usher team toward excellence and servanthood. This ushering guidebook will provide you and your team with the instruction you need. And yes, you will have immediate access to it!
Having the Church Usher Training PDF version means it’s yours to keep! And, it will be much easier for you to share with your team whether you decide to print, email, or teach the material.
Frequently Asked Questions
Will you mail me a copy of the training manual?
The Church Usher Training Manual PDF is delivered by email. It is yours to keep and use as often as needed. Feel free to print or email the manual to your team.
What is your refund policy?
We offer refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, simply send an email to [email protected], and we will refund your purchase right away.
What about images and graphics? Will they relate to my church?
We create the Church Usher Training PDF Manual available from www.dailychristianhelp.com with your church in mind. There are no logos, graphics, or images that would conflict with your church.
Do you have other ministry training manuals available?
Yes, you can view all available church training manuals by clicking HERE.
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